Guest reviews

Location is the most important feature of the hotel.

I stayed at this property 5 times before. Great Location--just 5 minutes away from the main Zoo Station and buses to the airport, shopping and the Kurfurstendamm. The rooms have a safe deposit box and hot water machine. They have 4 computers near the front desk which is awesome...and free. Bad: I stayed at this property 5 times before. 1----even though I had a copy of my reservation...the front desk clerk refused to look at it. It took him much to long to find my reservation...he was not friendly. Too long for check-in procedure. 2.----asked the front desk for a 5am wake-up call. Then had the clerk change it to 7 am. I saw him change it to 7 am on a piece of paper. I got the wake-up call 2 hours early (5 am). I rushed to the airport 2 hours early---I was NOT happy, especially I saw the clerk write 7 am!!!! The rooms are small. You had to take out the bottles of beer and soda if you wanted to put anything in the refrigerator. It was the smallest refrigerator I ever saw in a hotel.

Anonymous on Booking.com, 22.05.2018
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Despite the above, our overrall stay was good.

The property location is excellent. It is very near the U Bahn and S Bahn as well as busses etc. There are many attraction in the area which are within walking distance. The Zoological Gardens is a walk away. It is very safe to walk in the area. The staff were friendly. Check in was speedily executed. The room was clean and was serviced daily. A Nespresso Coffee machine is available in the room and this was most welcoming. We did not book breakfast at the restaurant as there are many places to eat in the vicinity of the hotel and wanted to try this option for a change. However we did had dinner on our last night - the restaurant is awesome!. Bad: I just have one issue and I feel it must be addressed - I am convinced that I did not get the room I paid for. On enquiry the staff advised that it was what I booked but the room did not face the courtyard but rather the car park, there we no gowns, no table and chair, no docking station (this was one of the reasons why we booked the hotel). Needless to say I had no energy to continue querying this as I had been doing this over two days after having checked in. I was told , "they were cleaning the room" and that's why table and chairs not there, etc etc. There was a conference being held and I am convinced that my room was substituted for conference delegates, but then the hotel management should stated this and charge less for the room they had given me. My credit card was debited prior to even arriving in Berlin so I do believe that I should have received what I paid for! Anyone booking should ensure that they get what they booked for. I have never had an experience like this before using Booking.com.

MirindaK on Booking.com, 15.05.2018
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Really good

Everything Excellent !!! Bad: 0 !!

John on Booking.com, 12.05.2018
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Great stay at a generally good value hotel

Friendly helpful staff, excellent location Bad: Our TV only had 1 English Channel and broke after 3days and was not repaired before we left

Colin on Booking.com, 07.05.2018
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Good hotel with good location

Serviceminded and helpful staff, easy and fast check in, nice rooms with a lot of space. Bad: The cleaning didn’t live up to my expectations. The housekeeping didn’t leave a hand towel and didn’t fill the room up with new coffee. I called the front desk and there came a man (without hotel uniform) to the room with coffee without providing the toiletries that also asked for.

sakdd on Booking.com, 07.05.2018
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Good

Clean rooms, comfy beds Bad: Rooms are quite small

HannaVA on Booking.com, 06.05.2018
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More to do in Berlin, and we must come back!

For us the great location plus the parking. We did use the restaurant and the food was excellent.

Raymond on Booking.com, 04.05.2018
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Best stay ever!

Had a long weekend stay here and loved every minute - friendly, clean, beautiful decor, wonderful breakfast and allowed us to leave our bags at the desk when we checked out so we could carry on exploring. We had an amazing time! Also - they have the best pillows and I don't think we moved as soon as our heads hit them - very restful sleep. I really want one of them now!

kennedybloomer on TripAdvisor, 03.05.2018
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Great and comfortable place to stay

This hotel is clean a convenient, in a good location if you want to be around charlotenburg area. Its 5 min. Walk from banhof zoo. 20 min taxi or train to Mitte area. Very safe and clean area. Had a room ponting to the back garden and it was quite to sleep late. Breakfast was good , (book it the night before to pay just 13.5 euro).

abenmo688976 on TripAdvisor, 01.05.2018
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Good

Perfect location, close to subway and bus station. Located un the city senter so it's easy to get to all places you wanna see in Berlin. Stuff is super friendly. Bad: Too hot in the room, air conditioner didn't work properly and we had to ask twice before it has been changed. The other day we asked to change the linen on the bed and again the cleaning stuff ignored the request so we had to ask the guys at the reception to send someone.

Alina on Booking.com, 30.04.2018
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Friendly staff and good location

Friendly staff Bad: We asked for a queen bed, but got separate beds instead. Not he first day staff told us they would take care of it, but didn't.

Beatriz Hummell on Booking.com, 30.04.2018
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Very good.

Excellent location. Good breakfast. Bad: My bed was somewhat lumpy. Very busy breakfast area... standing in line, running out of fruit.

Susan on Booking.com, 30.04.2018
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Great location, nice staff, but hotel needs some upkeep

Location is great, good WiFi, great staff, restaurant in the lobby Bad: Room is quite small, even though it was superior room. Plus the hotel seems a bit old and need some clean-up reconditioning, because the carpet in the corridor and walls in the room were stained. Air conditioning is old and noisy as well, at least in my room it was, I had to open the window to get some air instead.

Nadiya Bidnyk on Booking.com, 26.04.2018
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A couple of days in Berlin

Situated next to railway network. Bad: No negative views

Anonymous on Booking.com, 26.04.2018
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Great hotel, excellent location

Location was right by zoological garden, staff welcoming, knowledgeable & friendly. Buffet breakfast was really good and a good selection available. Rooms were clean and so quiet (we had a room at back of the hotel). Would definitely stay again if we get back to Berlin

jtam133557 on TripAdvisor, 25.04.2018
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Very Good

Location ist perfect, near by bahnhof . The room is nice ! I got a nice view room. they have what i need the most : Safety box , Cattle to make hot water for tea/coffe, and hairdryer (a little bit old but still OK )

Pramujo on Booking.com, 24.04.2018
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Few minutes walk from the zoo and a train station.

Breakfast was good. Short walk to local public transport and also the zoo. Really easy to get to from the airport by train, no changes required and frequent trains. Did have to ask twice to get our curtains repaired by overall a pleasant, value for money experience

Piers on Expedia, 24.04.2018
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Good

Staff are polite Bad: No english channel on tv, forgot to replace our towels twice,

Nicole on Booking.com, 21.04.2018
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Comfortable and hospitable

Our hotel stay over all is comfortable. We had a restful stay in there after a day of visiting Berlin City. The breakfast was superb! The staff were friendly and hospitable to us which is a very good plus for Asians like us. I would recommend this place to friends!

leah on Expedia, 21.04.2018
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Great location, wonderful staff, clean rooms and a lovely experience overall!

The restaurant Franke had very minimal lunch options.

Tejas on Booking.com, 19.04.2018
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Decent tourist-hotel in a good West-Berlin location but Wifi was a disaster

Room was small but fine. Breakfast was very good (but expensive if you add the price separately). Check-in and check-out went smoothly and people were friendly. The location was good (for West-Berlin) and not far from the Zoo U-Bahn to easily get around. Bad: The wifi was a disaster for me and others who were traveling in a group I was meeting up with.

Richard on Booking.com, 18.04.2018
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Mohamed the Man

The fantastic accommodations were made all the better by the considerate gentleman at the counter, Mohamed.

JamesTheBendite on TripAdvisor, 18.04.2018
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Good

Very good restaurant

Marian0681 on Booking.com, 17.04.2018
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Good

Value for money. Bad: Beds

Craig on Booking.com, 17.04.2018
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Exceptional

The staff were lovely and upgraded us to an executive suite. Bad: The shower pressure was poor and the temperature was hard to regulate.

Emma on Booking.com, 15.04.2018
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Excellent quality - far above expectations for price

Nice location with easy access to University and park. Staff very helpful and friendly - they let me check in early after I arrived from an overnight flight, very much appreciated. Lively bar seen and excellent food and service in restaurant.

TallAndHandsome on TripAdvisor, 14.04.2018
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Exceptional

Location to the station, friendly and extremely helpful staff who answered all our queries. They recommended the local restaurants in Savignyplatz for evening meal. Bathroom door opened into the hallway and was separated from the area with the bed in it, mirror that ran the length of one wall. Coffee machine as well as a kettle and sachets. Earplugs were provided when we requested them. Bad: The noise outside the room, people late night and early morning . Distinct lack of soundproofing.

Sophia06 on Booking.com, 14.04.2018
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Good

Great location, the bar offers nice cocktails, very pleasant restaurant balcony area. Bad: Having two small, separate coverlets in a room with a big double bed /for a couple/ is pretty annoying. The restaurant's menu could have been better if offering bigger variety.

Sevim on Booking.com, 10.04.2018
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Exceptional

Lovely hotel,great handy location.The staff was very helpful.

Karen on Booking.com, 09.04.2018
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Exceptional

Great location & comfortable!

Anonymous on Booking.com, 08.04.2018
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Contact

Wyndham Berlin Excelsior Hotel
Hardenbergstraße 14
10623 Berlin
Germany

3.5 5 Average TripAdvisor Overall Rating of 3.5 of 5 for Wyndham Berlin Excelsior