Guest reviews

A nice hotel with an excellent breakfast and good location.

The location is really top. Easy access everywhere. Breakfast is very good. We had a very quiet room. Bad: We stayed for four nights, five days in a superior room. Only when we arrived, there were complimentary body cream and hair conditioner. It was advertised that hotel provides them so I didn't take any with me. I needed to ask for other supply as no extras were provided the following days. The shower gel/shampoo is really a killer for hair, take your own shampoo along. We were busy during the days so when we arrived back from the city tour at four in the afternoon during the first day, it was not nice that the room hadn't been yet cleaned. 5 minutes after we were back, we had the knock on the door that cleaners wanted to start working, just when I would have wanted to have a little rest. Little items but for a traveler it makes a difference.

Laura on, 14.11.2018


Hotel is in the great location in the city center, near most of the attractions, s-bahn and u-bahn stations. Room is small but quite conveniently designed and clean. Bad: Common areas of the hotel require some more attention - especially floor-corridors, not very clean actually.

Łukasz on, 12.11.2018

Good hotel and good location

3 if us stayed here for 2 nights in room 215. Room was clean bathroom was of good size and beds comfortable. Curtains on window were very poor and did not cover the window enough to block out the light first hotel we have come across that had a fridge and it worked too. Carpets in the corridors were extremely dirty. The breakfast was extremely good. Plenty of choices and well presented. Clean buffet and well maintained. Overall the negatives did not spoil my stay.

Sightseer595212 on TripAdvisor, 11.11.2018

It was overall excellent.

Location and ambience. Bad: Nothing.

Michael on, 10.11.2018

October visit

We stayed in the hotel for four nights and thoroughly enjoyed iur stay. The hotel is close to the zoological gardens and train station. The rooms were clean and kept clean by staff. The breakfast was good and more than enough to fill us.

346rayr on TripAdvisor, 09.11.2018

Good, but things can be improved. They need emergency drills in their staff training.

Location was great, close to Zoologisher Garten and Ernst Reuter Platz, which are connect by bus, U and S bahns. There were supermarkets and food nearby. The staff was very friendly and helpful, breakfast was good. 24h front desk. Bad: They had no emergency evacuation protocol, the smoke alarm went off in the middle of the night and it was super chaotic, nobody knew what to do because there was no staff guidance. The room should be cleaner and the bathroom should be renovated. The cleaning ladies were extremely loud, and everyone can hear them and their gossip every morning.

Betty on, 07.11.2018

Good location and comfort

Perfect location, nice staff, confortable room Bad: Breakfast a bit expensive but with lots of variety. Cleaning service broke one of my cream bottles

Mareiira on, 06.11.2018

I recommend

Very good location and close to many Attractions. Clean Rooms . Very pleasant Staff. Good size Rooms. The Showers need some upgrade. Breakfast Buffet was superb. Close to Train Statio. Very quiet Rooms to. Checkin and checkout very easy. No Lineups on the Frontdesk.

Karl K on TripAdvisor, 06.11.2018


Good hotel Bad: Location

Raja on, 06.11.2018

Super location and nice reception staff

Location was awesome, friendliness of the receptionists, bed & pillows were comfortable Bad: Cleaners level of proficiency varied by day, fire alarm at 5.30am

Anonymous on, 05.11.2018

ideal for city trip

Just a five min walk fro Zoo Station (where the trains from Schönefeld Airport and the bus from Tegel airport stop). The hotel has quite been aging, would need some new carppet in the aisles and some painting on the wall – but it will not happen: an insider working there told me that they are closing down until the end of November 2018. All in all very friendly employees, a quite and clean place. Would stay there again!

Gencosman on Agoda, 05.11.2018


It’s A great hotel, and the restaurant serves tasty food and provides great service. Close to S-bahn, u-bahn, Zoo and Kurfurstendamm. Nice room at 8th floor. We’ll choose this hotel again, when coming to Berlin.

MariaTack on TripAdvisor, 04.11.2018

Overall fine

Conveniently located Bad: I requested to have my room done between 8 and 10 am because of a teleconference meeting between 10.30 am and 14.30 pm; it was never done!

Coperet on, 03.11.2018


Our stay was lovely we really appreciated the card and champagne left in our room for our 30th wedding anniversary. The staff were lovely, great location restaurant was nice and rooms were nice and clean. Bad: Only thing I was disappointed about was that my daughter had got this as an anniversary present and she had selected and paid for a room with a balcony and when we arrived we were given a room with no balcony.

Samantha on, 02.11.2018

Very Good

Quite good location near the S-Bahn station Zoologischer Garten, and a supermarket nearby.

Carlos on, 02.11.2018

Great hotel in Berlin and recommended for singles, couples and families.

The staff at check-in were friendly and the check-in itself was less than a minute. The location is excellent, everything in West Berlin is within walking distance, as well as long-haul trains, subways, and elevated trains. The restaurants are great. I left something at the hotel this week. I called the Wyndham and they had what I lost. They immediately mailed it to me. Sebastian was great helping me. I stayed at this hotel at least 10 times over the years and I'll always choose the Wyndham Excelsior in Berlin. Location to major attractions and transportation is the best. Bad: Maybe a swimming pool, sauna, and spa :) Honestly, no complaints.

James on, 01.11.2018

A good Location and nice staff well done George.

We booked a 5 day holiday with EasyJet holidays , On arrival the staff welcomed us , the room was clean and fresh and on the seventh number 718 , the WiFi is good and easy to connect too , there is a well stocked mini bar and also a bar on the ground floor with mostly friendy staff who all understand english , the breakfast is good and the staff are very helpful we did however find one of the chefs behind the counter very rude when an autistic friend traveling with us asked for two fried eggs . The carpets in the hallway to the bedroom are dirty and could do with replacing , there is a shoehine machine near the lift that not often seen these days in some 4* hotels . Our room was serviced daily by George a very nice and hard working member of staff always very helpful and understand the air conditioning controls.

christopher s on TripAdvisor, 29.10.2018


What's app not available on wifi. Air conditioning in room not working

Anonymous on, 24.10.2018

4 days in Berlin

We enjoyed our second stay at this hotel. We selected this hotel as it has parking and is at a great location for us. The hotel was very comfortable and staff were friendly, and the breakfast was good. Close to the underground, shopping and sights.

Marie Louise on, 23.10.2018

Wyndeham Berlin Excelsior

We arrived here very late at night/early morning and we were welcomed warmly by reception. We asked for some fresh milk for tea and it was generously given. Our stay was very pleasant. The cleaners were very friendly and efficient. The buffet breakfast was scrumptious. If you book breakfast the night before it is cheaper. The location of the hotel is very close to Zoologischer Garten train station - 500m away. Hotel has 24hour reception. Our room was very comfortable with tea/coffee facilities, mini bar, tv etc. There are lots of shops in the area. Schonefeld airport is about 18 stops away on the train - about 1 hour- with no change of train required- costing about €3. The tourist area of Mitte is only about 5 stops from Zoologischer Garten where one can enjoy the fabulous Guided Berlin Walk. We hope to come back when the sun shines to see the parks in Tiergarten area as it was wet on the day we had planned to visit there.

Maura E on TripAdvisor, 23.10.2018


The location of the hotel is really great, breakfast was absolutely perfect. Our room was a standard room, it was big and comfortable. Hotel staff was very helpful and kind! Bad: The hotel is in worse shape than shown on the pictures. But totally fine.

Anonymous on, 21.10.2018


My room was a bit too hot, and i think that AC didn't work properly. Overall the hotel looks quite torn&worn out.

Anonymous on, 16.10.2018

Excellent central hotel

Great location, overall nice facilities, kind staff and excellent breakfast Bad: Only negative thing to say is that we unfortunately had a ineffective aircondition that couldn’t cool down the room. The heating worked, which we noticed when arriving back to the room where cleaning staff had turned it up to around 25-30 degrees.

Anders on, 15.10.2018

Very satisfied. Will recommend.

Good location. Helpful staff. Very clean n neat room. Good cafe next door with reasonable price. Bad: The bed is too small. Only heater available but no aircond for Oct. Can be too hot on some days

Yvonne on, 10.10.2018


Das Personal ist superfreundlich

Sanja on, 10.10.2018

Everything was fine with the exception of the room, which I found to be less than inviting.

The breakfast was very nice and the common areas downstairs very attractive with a coffee bar and comfortable seating. Bad: The room was large but rather empty and not inviting, with very basic furnishings, no rug, a very small flat screen TV. The bathroom was small and cramped.

Mary on, 08.10.2018

Good Hotel

I was in a business trip attending ITP Berlin Very nice hotel with good location Good breakfast ? Not far from Berlin messe I had the chance to visit Berlin outlet mall Don’t miss it, there are lots of good things to buy (Good Shoping Experience)

sokarai on TripAdvisor, 07.10.2018



Federico on, 07.10.2018

Have stayed here before and will stay again. We love it here.

The breakfast was wonderful and there was so much choice. Well worth the cost. Bad: Couldn’t really fault our stay.

Maxine on, 06.10.2018

Great place to stay.

Breakfast was amazing. Short walk to everything. Staff were excellent. Bad: Can't think of anything negative to say.

Natasha on, 18.09.2018

Wyndham Berlin Excelsior Hotel
Hardenbergstraße 14
10623 Berlin