Guest reviews

Exceptional

Good location very close to public transport

amadrigah on Booking.com, 25.06.2017
separator

My stay in Berlin

It is wonderfully located, near the center, the Zoo. And very well connected via local transportation with all the cities attractions. Bad: Small room, not a very big issue, but different than advertised.

Dana on Booking.com, 19.06.2017
separator

Enjoyed our visit

The hotel was very nice and the staff were extremely friendly and helpful. We booked some months ago and when we got there the hotel were overbooked for the type of room we booked so we were upgraded free of charge. Having worked in hotels during my younger days I can honestly say that the staff here are at a level by which the Barr should be set. The room was more than adequate and the bed comfortable if I had any gripes and this is a stretch the alarm clock had an old iPhone connector so was incompatible with my device as mine has the newer lightning connector.

Phoenix1371979 on TripAdvisor, 17.06.2017
separator

We would stay there again.

The staff was friendly and very helpful. The room was clean and comfortable. Parking was a little hard to find right now due to road construction. The carpet needs to be cleaned or updated. Overall we liked the place and would stay there again. Great location.

Kim on Booking.com, 15.06.2017
separator

Excellent

Location was good for trains, busses, start of tour busses, shops

Michael on Booking.com, 15.06.2017
separator

A convenient hotel

Excellent location for the railway station to go to downtown Berlin for attractions and the price was worth it. Good breakfast, too.

Chheng on Booking.com, 14.06.2017
separator

Great hotel

Great hotel with really polite staff. Rooms a little pokey but adequate. Breakfast seemed a little pricey but was well worth it for the range of food available. Great location right by train and tram links.

Sheena D on TripAdvisor, 05.06.2017
separator

Fair hotel in great location

This hotel is close to Kurfestendam area; many good restaurants nearby; relatively near to train station, bus and underground. Comfortable bed and room. Overall hotel needs some updating. Good buffet breakfast; helpful staff. Good bar.

Sheri1230 on TripAdvisor, 04.06.2017
separator

Great hotel, great location.

Great breakfast. Good housekeeping. Lovely clean and large room with armchairs and coffee table, overlooking the rear of the building. Great location, 20 minute bus ride from Tegel airport, about 7 minute walk to bus/train/subway station. Bad: Very noisy air con which wasn't working that well. Curtains not totally blackout. Poor lighting in bathroom. Mini fridge not working well : all drinks warm in it.

Virginie on Booking.com, 03.06.2017
separator

Pleasant hotel, walking distance to Ku'dam.

My room had everything I needed and the staff were helpful. Bad: I was on the 4th floor and noticed that the carpet in the hallway looked very weary. Location Tip: Close to the zoo, aquarium, metro, shopping and restaurants. I spent 3 comfortable nights at the Wyndham Excelsior at the end of May. It was good value for the price.

Marion on Orbitz, 03.06.2017
separator

Ideal location and huge breakfasts!

Although primarily catering for the business traveller this hotel appears popular with tourists. 300 or 400 hundred yards from the Zoological Garden railway station it is ideally situated for easy access to all the major Berlin sites of interest - the U- and S-Bahn system is cheap and regular and you can also get a direct express train link to Schoenefeld Airport (3.40 euros one way; takes a little over 30 minutes). An extensive buffet breakfast is provided (check whether your accommodation includes it). The rooms are comfortable - described as spacious but are not really - prices vary considerably throughout the week and are not especially cheap. Could do with a bit of money spending on those areas other than the public spaces on the ground floor, but we would stay there again because of its convenient location. (We had a problem with the air conditioning, but this was fixed by a technician within the hour.)

AandVK on TripAdvisor, 02.06.2017
separator

Centrally located hotel

Where - Close to both the train and bus station as well as Ku'damm shopping district. Hotel - welcoming reception and bar area which was quite buzzy in the evenings. Staff - Reception was helpful in advising where to go/what to see and how to get there. Room - Twin room was well appointed but seemed on the small size. Bed was really comfortable. Bathroom - nice to have a bath and great toiletries, you can request dental care kit from reception if needed. Breakfast - Buffet was comprehensive, loved the various breads, cheeses and the mini pancakes. Beverages - Coffee machine (often had a queue), large variety of teas including herbal teas and liked the addition of fresh lemon wedges, grated ginger and cinnamon sticks Bad: Room - We were on the 7th floor on exiting the lift seemed quite dark and a bit tired. TV didn't seem to be connected to the central electricity so stays on if you leave it on even if you remove your room card. Breakfast - Was quite busy at times with large groups. Would have liked an option of mini cakes/muffins but loved the mini pancakes with caramel and / or chocolate sauce. Staff - Disappointed that the night staff initially could not tell us roughly how much a taxi cost from hotel to the airport.

Rosie on Booking.com, 28.05.2017
separator

Good

The bath & the breakfast Bad: Wifi was not working

Roger on Booking.com, 28.05.2017
separator

Good location

Hotel was really easy to get to from SXF airport. Only a few minutes away from Zoo station so travelling around the city was really simple. Shower was powerful, room temperature comfortable and there was no noise while we were there. Beds were comfy and sheets were very clean. Would stay again but not at full rates. Bad: Booked an upgraded room but couldn't tell what we actually got for it. Room was small, beds were standard singles and the wifi didn't work for half of our stay. Toilet was stained or not properly cleaned, stained carpet in hallways and flaking paintwork. Definitely didn't live up to expectations for a 4 star hotel.

Emily on Booking.com, 27.05.2017
separator

Good

Location great rooms comfortable staff quite helpful Bad: Room temperature too hot and couldn't alter it

Peter on Booking.com, 25.05.2017
separator

Good location, quiet. Great breakfast.

Breakfast Bad: Cleanliness Location Tip: ZOO and public transport access Pretty good location close (5min walk) to major transportation hub (Zoologischer Garten). We had some stains on carpet and TV remote was missing (we were able to get one quickly from the reception). The A/C made more noise than cool air - it wasn't too loud, just not terribly helpful. Very little storage space in the room. Staff was nice. Our rate included breakfast - otherwise 18EUR - which had a decent selection (not sure I'd be happy to pay the full price however). Wifi, while it worked, was fine (morning before checkout it wasn't working at all).

Peter on Expedia, 24.05.2017
separator

Comfortable and practical

The room was quiet and comfortable with big windows and a nice bathroom. Bad: The bed was two singles pushed together which wasn't ideal.

Anonymous on Booking.com, 23.05.2017
separator

Exceptional

Great and very comfortable, and clean hotel room. Customer service was very courteous and welcoming. Bad: None. all good

Tony on Booking.com, 22.05.2017
separator

Good

Proximity to Zoo station and thus access to main sites. Also very good supermarket nearby Bad: The breakfasts were 19 euros so we just bought our breakfast from the said supermarket and had it in the room

Carole on Booking.com, 22.05.2017
separator

Highly recommended

The hotel was well maintained staff was always happy to help and the bed was very comfortable Bad: The WiFi went down during our stay but staff acted immediately to get it back up and running

Anonymous on Booking.com, 19.05.2017
separator

A great stay for the value

The room was just what we needed. Bad: The view was lame

Emily on Booking.com, 16.05.2017
separator

Good

dirty carpets on the hallway

Henk on Booking.com, 14.05.2017
separator

Good

The area around the hotel was great. Bad: The female staff on the front desk were very abrupt and after being told 3 times that my room will be ready in 10 minutes I had to wait 1 and a bit hours to get in to the room from signing the check in documents.

Anonymous on Booking.com, 11.05.2017
separator

Good value, but noisy.

The breakfast was amazing: fresh fruit and vegetables, croissants, eggs, etc. Bad: It was noisy. The windows are not that good isolated. I could hear the noise on the street every morning and my room was at the 5th floor.

vaetist on Booking.com, 11.05.2017
separator

Excellent

Prima colazioni Staff Bad: Internet

Carlo on Booking.com, 10.05.2017
separator

Good location, nice hotel for a city trip

Modern hotel, nice room, parking garage, coffee & tea in the room Bad: Upon check-in, the female receptionist was unfriendly. Did not make us feel very welcome. However, the other receptionists were very friendly. We also expected to be able to see television programs in English, not only German ones.

Peggy on Booking.com, 09.05.2017
separator

A nice stay in Berlin

Very nice atmosphere, cosy lobby and good location. Bad: The different level of staff members were somehow rude and inconsiderate (except the reception - deserves an excellent grade).

Vedran on Booking.com, 08.05.2017
separator

Highly recommended

Highly recommended hotel, located near Zoolander station, which is in the center of Berlin. The transportation station is 4 minutes walk from the hotel. There's also a supermarket in the street underneath the station, so if you need water or fruits you can buy there, very cheap :-) The hotel is clean, good rooms, great service, good breakfast.

Mali G on TripAdvisor, 06.05.2017
separator

Good , but problematic

staff outstandingly friendly in restaurant Bad: Electricity circuits failed on two different occasions in my room. Hence no power for my computer until electrician came after the weekend. Very poor performance in a hotel with these room rates and claims to quality, and unsafe too with circuitry variability exposing gueasts to risk. Management knows they have a wiring problem, but will not spend to fix it. Does it require electrocution of a guest or manager(heaven help THAT!) to remedy this serious defect? Second big problem is that TWICE (on different days) a cleaning supervisor entered my locked room with only a few seconds of warning after briefly knocking. Fortunately both times I was fully clothed, but if this is a chronic and habitual problem they will soon encounter a naked or near naked female guest emerging from the bathroom, and all hell will erupt with screaming and fighting. Management knows this is a problem, but cleaning staff are run by an outside contractor, are often casuals who come and go and have no aptitude for hospitality industry standards. Please look at these two prpblems and fix them!!

John on Booking.com, 06.05.2017
separator

Good night's sleep. Mind your step

Bed was comfy so got a good night's sleep. View to lovely buildings I think we're university related. Perfect distance to train station. Fireplace in reception was welcome after a drizzling day. Bad: Dangerous edge between bathroom and bedroom floor. Easy to hurt yourself on.

Mk on Booking.com, 05.05.2017
separator

Contact

Wyndham Berlin Excelsior Hotel
Hardenbergstraße 14
10623 Berlin
Germany

3.5 5 Average TripAdvisor Overall Rating of 3.5 of 5 for Wyndham Berlin Excelsior